Frequently Asked Question

DMP Xpress In-store Troubleshooting

Below are the initial steps that a store needs to take to determine any issues with music playback.

Step 1 – Verify devices are powered on and connected

1. Is the player power pack plugged in?
   1. Ensure the power pack is plugged into the wall and switched on at the socket.
   2. Ensure the power pack is plugged into the player.
2. Is the player powered on?
   1. Ensure that 1 or more status lights next to the power socket of the player are on and/or flashing
   2. If the player will not power on, please call store support.
3. Ensure the audio cable is plugged into the audio port of the player.
4. Ensure the audio cable is plugged into the rear of the amplifier.
5. Ensure the amplifier is switched on, the correct input selected and volume set to an appropriate level.

Step 2 – Verify devices are performing the required operation

If all the the above seems correct please take the following steps to determine the potential issue.

• If a set of headphones are plugged into the audio port of the player can audio be heard?
  • If the player seems to be powered on and there is no audio, please call store support.
• If a phone is plugged into the audio cable and a song played, can audio be heard in the store?
  • If no audio can be heard in the store, please call store support.